Returns, Refunds & Exchange Policy

At Sports N Toys Hub, we want you to be happy with your purchase. If you need to request a return, refund, or exchange, please review the policy below.

1. Return Window

We offer a 7-day return request window from the date you receive your order.

To request a return, please contact us within 7 days of delivery. Returns must be approved by our team before the item is sent back.

2. Return Eligibility

To be eligible for a change-of-mind return, the item must:

• Be unused, unworn, and in its original condition.

• Include its original packaging, tags, accessories, and included components, where applicable.

• Be accompanied by your order number, receipt, or other proof of purchase.

Products that have been used, inflated, assembled, altered, or damaged after delivery may not qualify for a change-of-mind return. This does not affect any applicable rights relating to defective, damaged, or incorrectly supplied products.

3. How to Request a Return

To initiate a return, email sports.hub.pak@gmail.com with:

• Your order number.

• The item you wish to return.

• The reason for the return.

• Clear photos or videos, where relevant.

Our team will review your request and provide instructions if the return is approved. Please do not send items back before receiving return instructions.

For approved change-of-mind returns, the customer is responsible for return shipping costs. If an item is verified as defective or incorrectly supplied, we will assess the appropriate remedy and applicable shipping arrangements in accordance with consumer protection laws.

4. Damaged, Defective, Incorrect or Missing Items

Please inspect your parcel upon delivery. If you receive a damaged, defective, incorrect, or incomplete order, contact us as soon as possible.

Please provide your order number and clear photos or videos showing the issue, affected items, and original packaging. An unboxing video is helpful when available. If you did not record one, please check all carton wraps and inner packaging and share a clear video showing all items received and the packaging.

After reviewing your claim, we may offer an appropriate resolution, such as a replacement, reshipment of missing items, or refund, where applicable.

5. Balloons & Inflatable Products

Balloons and inflatable items are supplied uninflated unless the product listing explicitly states otherwise. Air or helium filling is not included.

These products are made from flexible materials and may occasionally leak, puncture, or burst during inflation or use. Manufacturer checks, where applicable, cannot guarantee that every individual item will be defect-free, and some issues may only become apparent during use.

Please inflate carefully, follow the recommended size or capacity, avoid overinflation, and test items well before your event. Keeping spare items is recommended.

Claims involving suspected manufacturing defects will be reviewed individually. Damage caused by misuse, overinflation, sharp objects, excessive heat, or rough handling may affect eligibility for a remedy. We cannot guarantee immediate replacement availability or compensation for event disruption or related losses, subject to applicable law and statutory consumer rights.

6. Product-Specific Considerations

Please review product descriptions and specifications carefully before ordering.

• Bouquet sheets, ribbons, pipe cleaners, and floral supplies: These are sold as materials for customers to create their own bouquets, flowers, and arrangements unless the listing explicitly states otherwise.

• Balloons and party decorations: Balloon filling, decoration setup, and event styling are not included unless explicitly stated.

• Colour and appearance: Minor variations may occur due to lighting, screen settings, and normal manufacturing variations.

• Product images: Images may be photographed by us or supplied by manufacturers or suppliers to represent the products as accurately as possible.

7. Non-Returnable Items

Subject to applicable consumer protection laws, change-of-mind returns may not be accepted for:

• Items that have been used, inflated, assembled, or altered.

• Items damaged after delivery due to improper handling or use.

• Custom-made or personalized products that cannot reasonably be resold.

• Gift cards and other items expressly identified as non-returnable before purchase.

These exclusions do not remove any applicable rights relating to defective, damaged, or incorrectly supplied products.

8. Exchanges

If you wish to exchange an item, please contact us within the 7-day return request window.

Exchanges are subject to approval, product condition, and stock availability. If an exchange is unavailable, we will advise you of the applicable alternatives.

9. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If a refund is approved, we will explain the refund method and expected processing time. Depending on the circumstances and applicable requirements, refunds may be issued through the original payment method or another agreed method, including store credit where appropriate.

Any refund or remedy required by applicable law will be handled accordingly.

10. Contact Us

For return, refund, or exchange enquiries, please contact:

Whatsapp: +923312225483
Email: sports.hub.pak@gmail.com

Please include your order number so we can review your request efficiently.

Sports N Toys Hub reserves the right to assess return and refund requests based on the circumstances and available evidence.