Shipping policy

Shipping & Delivery Policy

At Sports N Toys Hub, we aim to deliver your orders safely and promptly across Pakistan. Please review our shipping charges, delivery estimates, payment requirements, and tracking guidelines before placing your order.

1. Order Processing & Dispatch

  • Orders are subject to confirmation and verification before processing.

  • Orders are usually prepared for dispatch within 24–48 hours, excluding public holidays and unforeseen circumstances.

  • Orders requiring customer confirmation, address clarification, or payment verification may take longer to process.

  • During sales, peak seasons, or periods of high order volume, processing may require additional time.

Please note that order processing time is separate from courier delivery time.

2. Estimated Delivery Time

Our usual delivery estimates after dispatch are:

  • Karachi: 2–4 days

  • Major cities: 3–7 days

  • Rest of Pakistan: 4–10 days

These timeframes are estimates, and your parcel may arrive sooner. However, unforeseen circumstances such as law-and-order situations, heavy rain, floods, road closures, courier backlogs, or other natural events may cause delays beyond our control.

We appreciate your patience and will do our best to get your order to you as quickly as possible.

3. Delivery Charges

Delivery charges depend on your order total and the size, weight, and volumetric dimensions of the items.

Order value Delivery charges
Below Rs. 1,000 Rs. 300 (delivery + small-order fee)
Rs. 1,001–2,500 Rs. 250
Rs. 2,501–5,000 Rs. 200
Above Rs. 5,000 Free delivery on eligible non-bulky items

Bulky & oversized items: Delivery charges range from Rs. 500 to Rs. 1,000, depending on the parcel's weight, volumetric size, and delivery requirements, regardless of the order total.

Additional charges, where applicable, will be communicated before dispatch or displayed at checkout.

4. Karachi Delivery Options

Customers in Karachi can choose from the following delivery options.

A. Standard Courier — Cash on Delivery (COD)

  • Estimated delivery: 2–3 days after dispatch.

  • Payment is collected by the courier upon delivery, subject to order and service eligibility.

  • Please keep your phone available for the courier's call and ensure someone is available to receive the parcel.

B. Self-Arranged Pickup — Bykea, inDrive or Yango

Customers may arrange pickup through their preferred rider service once their order is ready for dispatch.

Availability: Orders are usually ready within 24 hours, excluding public holidays. Actual preparation time may vary.

How it works:

  1. Place your order through our website: https://sportsntoyshub.pk

  2. WhatsApp our Customer Support team with your order number to request rider pickup.

  3. Once your order is ready, usually within 24 hours, we will share our bank details for advance payment.

  4. After payment is confirmed, we will share our pickup location so you can arrange collection through your preferred rider service.

Important conditions:

  • Advance payment is required before pickup.

  • Rider charges are paid directly by the customer to the rider service.

  • Website delivery charges will be removed where applicable.

  • Rider availability, pickup timing, and delivery are subject to the service provider's terms and availability.

  • Please arrange pickup only after receiving confirmation that your order is ready and the pickup location has been shared.

5. Payment Methods

We offer Cash on Delivery (COD) and advance payment options, subject to availability and the terms displayed at checkout.

For prepaid orders, dispatch may be delayed until payment is verified. For self-arranged rider pickup in Karachi, advance payment is mandatory.

Please follow the payment instructions provided by our team and share proof of payment when requested.

6. Order Tracking

Once your order has been dispatched, you can track it using the tracking link sent to you through:

  • WhatsApp: Our order-notification number.

  • Email: The tracking link sent to your registered email address, where applicable.

Please allow some time for the courier's tracking system to update after dispatch.

If you need further assistance, contact our Customer Support team through our official WhatsApp channel and share your order number or tracking number. We will check the available shipment information and guide you accordingly.

7. Delivery Address & Customer Availability

To help avoid delivery delays, please ensure that:

  • Your delivery address is complete and accurate.

  • Your phone number is active and reachable.

  • Your address includes the house or building number, street, area, and a nearby landmark where possible.

  • Someone is available to receive the parcel and make payment for COD orders.

Failed delivery attempts, incorrect addresses, unreachable phone numbers, or refusal to accept a parcel may result in delays, return-to-sender charges, or additional shipping costs where applicable.

8. Delivery Delays & Unforeseen Circumstances

Although we strive to dispatch orders promptly, final delivery is handled by third-party courier services. Exact delivery dates and times cannot be guaranteed.

Delays may occur due to weather conditions, heavy rain, flooding, road closures, law-and-order situations, public holidays, courier backlogs, operational disruptions, or other circumstances beyond our reasonable control.

If your parcel is delayed, please contact us with your order or tracking number so we can guide you on the available tracking and follow-up options.

9. Need Help With Your Order?

For questions about shipping charges, order processing, dispatch, delivery, or tracking, please visit our Contact Us page for our official support channels and customer service hours.

Please include your order number whenever you contact us so we can assist you more efficiently.

Thank you for choosing Sports N Toys Hub! 💙